Mobile customers who intend to make the Smart move while keeping their current mobile number can easily secure their slots for Mobile Number Portability (MNP) transactions through the online booking site and GigaLife App, powered by Smart Communications, Inc. (Smart).
Customers can simply go to http://smrt.ph/bookanapp. Under Store Appointments, they can choose their preferred Smart Store. Once done, they can choose the service Switch to Smart. They can also choose between Switch to Smart – Virtual Appointment or Switch to Smart – In Store Appointment.
After choosing their preferred schedule among the available dates and timeslots, they will receive a confirmation via email.
75% of those who wanted to switch began their Smart journey through the GigaLife App, which is downloadable on the Apple App Store and Google Play Store. Customers can conveniently log on to their GigaLife App, tap on the Profile button, and select MNP.
“This is our way of supporting the efforts of the Telecommunications Connectivity, Inc. (TCI) and the government in ensuring that Filipinos can conveniently make the smart move and enjoy our superior LTE and 5G network while keeping their most loved mobile numbers,” said Alex O. Caeg, SVP and Head of Consumer Sales Group at PLDT and Smart.
Smart first deployed the appointment booking platform back in November 2020 as a quick response to the critical need for virtual customer service when the COVID-19 pandemic first hit the country. With the additional capability to service MNP transactions, the Smart appointments booking platform continues to be a key customer service touchpoint offering safety and convenience to Smart customers all over the country.
On the other hand, more than a year after its launch, the GigaLife App has reached 10 million users, driving data usage on Smart's network through app-exclusive data offers that have also grown popular among customers. For instance, data usage driven by the All-Data pack, which offers shareable data for all sites, has grown by nearly 6x, whereas daily usage from the Unli 5G data pack has also tripled between March and September.
Make the Smart Move the PH’s fastest networkUnder MNP, customers may also switch their prepaid account to a postpaid plan and vice-versa without replacing their mobile number.
Mobile users can now switch to the Smart network by first securing a Unique Subscriber Code from their originating provider to serve as clearance and by bringing it to the nearest Smart Store along with a valid ID and any proof of mobile ownership. From there, Smart will begin processing the MNP application without any charges. Interested subscribers can also make the Smart move via the GigaLife App, which is downloadable on the Apple App Store and Google Play Store.
Smart, the undisputed leader in 5G in the Philippines, has been cited as the fastest and most reliable 5G network by Ookla, the global leader in internet testing and analysis. With 4,400 5G sites in more than 4,000 locations across the country, Smart also operates the country's widest 5G network.
To know more about switching to Smart, mobile users may also visit smrt.ph/switch or head to the nearest Smart Store.
