Smart urges peers and stakeholders to come up with a more coordinated response to online and text scams and fraud.
“We need to dive deeper into how criminals operate and bring to light the entire cyber scam ecosystem. Instead of obsessing over or focusing on certain parts, all stakeholders should work together on a holistic solution,” said Atty. Roy Ibay, Vice President and Head of Regulatory Affairs at Smart.
Smart added that SIM cards are largely imported and are also used in several IT devices such as tablets, smart watches and E-vehicles other than mobile phones. Ibay stressed that investigation should focus on the misuse of these devices by criminal elements rather than set a limit to their production or importation.
A month after the deadline of SIM registration on July 25 has passed, Smart has blocked more than 24,000 mobile numbers involved in phishing, SMShing, and vishing activities. It has also prevented more than six million fraudulent messages from reaching customers in August.
Smart has been helping customers protect themselves against cybercrime by releasing CyberSmart tips on social engineering tactics. These can easily be remembered by the acronym – SCAM.
Sender is unknown. Never answer calls or open emails from strangers. Scammers also use regular numbers contrary to custom sender IDs used by private companies. Always remember that banks never ask for one-time passwords (OTP).
Compelling reason to act immediately. Phishing messages often push you to click on the link to avail of the special promo or limited offer.
Attention grabbing offers. Scammers often promise financial rewards or too-good-to-be-true promos to bait potential victims.
Malicious link. Whether sent via SMS or email, these messages are often accompanied by a link that leads to a phishing website.
If you receive suspicious messages or calls, report them to cybersecurityincidents@smart.com.ph. You can, likewise, alert authorities by visiting ntc.gov.ph/kontrascam or emailing reportsmishing@privacy.gov.ph and textscam@privacy.gov.ph.
The efforts of PLDT and Smart to drive relevant cybersecurity information on scams and fraud are fundamental to the PLDT Group’s much broader program to elevate the quality of customer experience by protecting them from threats and attacks.
