Senior citizen and Mandaluyong resident Maria Lina Porciuncula Grecia had observed how her husband, a loyal Smart customer since 2003, has never had any signal issue with his mobile service. This is the complete opposite of her own mobile service, which, according to Mrs. Grecia, has always been problematic. “We’ve always had difficulty obtaining a decent network connection at home. Despite all efforts and complaints escalated to Globe, the problem has always persisted, and the signal even worsened to the point of needing a signal booster,” according to Mrs. Grecia.