The operator of the international trans-Pacific submarine cable system Asia-America Gateway (AAG), has informed PLDT that emergency maintenance activities will be conducted on AAG submarine cables in the waters of Hong Kong SAR from Saturday, 26 September 2020 9:00 AM to Wednesday, 30 September 2020 5:00 AM (Philippine Standard Time).

In light of this, we wish to assure PLDT and Smart customers of continued internet connectivity all throughout.  We have identified alternative cable systems to keep our connectivity resilient.  We have also adopted measures such as traffic rerouting and local caching, ensuring that most frequently downloaded content are located in the Philippines.  Students can still do their online studies and exams, and users in homes and businesses can go about their normal internet-based activities during this time.