As the Philippines strengthens its position as a hub for global capability centers (GCCs) and information technology and business process management (IT-BPM) services, PLDT Global Corporation (PLDT Global) is reinforcing its role as a key partner enabling enterprises to scale operations, strengthen capabilities, and compete more effectively in global markets.
The international arm of the PLDT Group said demand for high-capacity connectivity, secure data environments, and scalable digital platforms continues to rise as multinational firms expand in the country and local organizations move up the value chain.
“The continued growth of GCCs and the IT-BPM sector reflects how critical strong, future-ready digital infrastructure has become,” said Albert V. Villa-Real, President and CEO of PLDT Global. As enterprises expand globally and embrace more sophisticated digital operations, they need resilient and scalable networks they can rely on. Our role is to provide that foundation—enabling businesses to operate seamlessly across borders, scale with confidence, and move into higher-value work by leveraging the full strength of the PLDT Group.”
Working alongside PLDT Enterprise, Smart Communications, Inc., VITRO, and ePLDT, PLDT Global provides an end-to-end platform supporting enterprises from initial market entry through to regional and global scale. Its engagements with industry stakeholders reflect a focus on long-term capability building rather than one-off visibility.
This commitment was reinforced through PLDT Global’s active engagements with industry leaders and stakeholders, including participation in key forums such as CXAP Contact Islands 2026 and the GC3 PHx Philippine Summit. These discussions highlighted the growing need for resilient, scalable, and future-ready digital infrastructure to support enterprise expansion, enable seamless cross-border operations, and strengthen the Philippines’ position as a leading destination for GCCs and IT-BPM investments.
Supporting the rise of global capability centers
Global capability centers in the Philippines are evolving beyond back-office functions into innovation-driven hubs supporting critical business operations worldwide. This shift requires reliable, high-performance digital infrastructure to enable real-time collaboration, data security, and operational resilience.
PLDT Global said that the PLDT Group’s investments in international connectivity and global points of presence, carrier-neutral and hyperscale-ready data centers are helping GCCs integrate Philippine operations into global systems. Through VITRO’s data center and ePLDT’s cloud and managed services, enterprises can scale workloads while maintaining performance and security standards.
These capabilities support the country’s positioning as a competitive destination for high-value, knowledge-based work, complementing its established talent base.
Enhancing competitiveness of the IT-BPM sector
The IT-BPM sector, a long-standing pillar of the Philippine economy, is also undergoing transformation as companies adopt digital-first and experience-led models. PLDT Global’s solutions support all network parameters on connectivity for real-time customer engagement, secure cloud environments, and platforms that improve operational efficiency. These capabilities enable IT-BPM firms to deliver higher-value, insight-driven services while maintaining service reliability across markets.
PLDT Global said its approach focuses on strengthening the foundations that allow organizations to scale sustainably, adapt to shifting demands, and deliver consistent service quality across global operations.
This continued collaboration with enterprises reflects PLDT Group's broader effort to strengthen the country’s digital backbone and support sustained industry growth. Whether enabling seamless customer experiences in the BPO sector or building the infrastructure backbone for global capability centers, PLDT Global continues to support the systems, relationships, and networks that will shape the Philippines’ role in an increasingly hyperconnected global economy. [END]
