Coming off the Group’s record-breaking revenues in 2021, PLDT and Smart Communications President and CEO Alfredo S. Panlilio remains optimistic on the company’s growth momentum amidst the shifting industry landscape.
"Our exceptional performance in 2021 sets the foundation for 2022 as we continue to leverage on our strengths as the Philippines’ largest and most diversified fully integrated telecommunications company," said Panlilio, speaking at PLDT's 2022 Annual Shareholders' Meeting a year after assuming the Company's top post.
Panlilio’s ASM report detailed how the company carried out on its commitments over the past year and beyond, despite persistent challenges in our operating environment. “The hard work of over 16,000 PLDT and Smart employees proved to be worth it, as we continue to achieve all-time highs across the board,” Panlilio shared.
Building on the legacy of PLDT Chairman Manuel V Pangilinan, which he says has “enabled us to achieve historic growth,” Panlilio is determined to further establish the Group as a leading-edge technology company that focuses on what significantly contributes to excellent customer experiences.
"With our recently launched strategic transformation and evolving fintech ecosystem in place, we are well positioned to be the best in customer experience and maintain our growth momentum," he said. PLDT has also committed to continuously improve on service metrics and operations using automation, with technologies to empower its people and processes.
“We have established momentum as we continue to bring value to our customers, people, and shareholders,” Panlilio said.
PLDT unveiled its 2025 vision earlier this year, with the goal of being the best in connectivity markets, best in ICT markets, and best in capital markets. Hinged on a more holistic view of the business, the transformation shall further elevate customer experience, improve PLDT and Smart’s standing as a premier workplace in the Philippines, establish industry-leading operational excellence, grow profits through new businesses and capabilities, and turn the Group into the region’s leading ESG telco.
