April 14, 2008, Manila, Philippines- ePLDT Ventus, a wholly-owned subsidiary of ePLDT, Inc. and a provider of cost-effective, offshore call center outsourcing solutions has signed a contract with Ingram Micro Inc. (NYSE: IM) to provide call center support services on behalf of Ingram Micro to its U.S. and Canada customers. Ingram Micro is the world’s largest technology distributor.
ePLDT Ventus, since 2003, has been servicing Ingram Micro’s U.S. and Canada customers, particularly for inbound sales order processing, B2B account management, cross sales, call routing, as well as customer support and inquiries.
The expanded partnership builds on the consistent satisfaction by ePLDT Ventus of the quality and service metrics prescribed by Ingram Micro.
“We are very pleased with this accomplishment of ePLDT Ventus and are very grateful to Ingram Micro for recognizing the capabilities of ePLDT Ventus in delivering consistent service quality results to fulfill Ingram Micro’s customer service requirements,” Ray C. Espinosa, ePLDT President said.
“At ePLDT Ventus, building long-standing, fruitful partnerships with our clients is one of our key business tenets,” shares Ventus President Helen Marquez.“Over the last five years, we have successfully built a strong relationship with Ingram Micro.Years of working with them gives us the confidence that we can do more for them and their existing pool of clients in this new endeavor.” ePLDT Ventus will be ready to offer the same set of cost efficient services to Ingram Micro’s clients, such as inbound customer care, inbound technical support, inbound and outbound sales, as well as back office processing.
"ePLDT's outsourcing service delivery capabilities, combined with Ingram Micro's industry leading experience in the IT space, enables Ingram Micro's customers to utilize offshore call center solutions with confidence that they will receive Ingram Micro's high standards for customer service.
We are pleased to expand our relationship with ePLDT, as they have provided over the past several years, best in class service that our customers expect with Ingram Micro in North America," said Richard Donohue, Vice President, Strategic Development & Execution.
About Ingram Micro
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves more than 150 countries and is the only global broad-based IT distributor with operations in Asia. For more information, visit us at www.ingrammicro.com
About ePLDT Ventus
ePLDT Ventus is a provider of offshore, cost-effective outsourcing solutions specializing in inbound customer care.The company has seven call centers consisting of 6,300 call center workstations that provide outsource customer service solutions to clients from the United States, Canada, United Kingdom, and the PhilippinesIt is a wholly-owned subsidiary of ePLDT, Inc., the 100%-owned information and communication technology subsidiary of the Philippine Long Distance Telephone Company (PLDT).Visit us online at www.epldtventus.com
