Undersecretary Gerald Divinagracia shared insights during the launch of PLDT and Smart’s latest internal drive geared at improving operational excellence and elevating customer experience.

In an era marked by technology-driven disruption—from AI to cybersecurity threats—industry leaders are calling for stronger collaboration and more strategic risk-taking, supported by robust audit controls and checks-and-balances.

Executives from companies under Manuel V. Pangilinan and Gokongwei Group, along with students from National Federation of Junior Philippine Institute of Accountants and the Institute of Internal Auditors FEU chapter gathered to discuss the valuable role of internal audit teams in achieving business goals.