PLDT keen on exploring AI tech for intelligent network, customer service

Submitted by mcco on Tue, 08/29/2023 - 14:29
Leading integrated telco network PLDT Inc (PLDT) and its wireless subsidiary Smart Communications, Inc (Smart) are optimistic about the use of artificial intelligence (AI) in making their network operations more efficient, elevating customer experience and future-proofing their business.

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PLDT Enterprise boosts resilient digital network for enhanced customer experience at the Contact Islands Conference 2023

Submitted by mcco on Tue, 08/22/2023 - 11:26
PLDT Enterprise, the corporate arm of the country’s leading integrated telco network PLDT Inc.(PLDT), will continue to spend heavily on connectivity to transform the Philippines into Asia-Pacific’s next digital hub and sustain the growth of the contact center and business process industry, a strong driver of economic activity and job creation.

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PLDT, Smart ramp up commitment to elevate customer experience in Davao

Submitted by mcco on Thu, 08/17/2023 - 09:50
PLDT Inc. (PLDT) and its wireless arm Smart Communications Inc. (Smart) recently brought their ‘Customer Experience (CX) Congress on the Road’ to employees and other stakeholders in Davao City, highlighting their continuing drive to instill on the entire workforce the commitment to elevate the quality of the telcos’ customer service and overall experience.

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MVP on Filipinas’ World Cup performance: It’s a good start

Submitted by mcco on Mon, 08/14/2023 - 14:26
PLDT Inc. (PLDT) and MVP Sports Foundation Chairman Manuel V. Pangilinan and PLDT and Smart Communications President and CEO Alfredo S. Panlilio, together with PLDT Leadership Transition Officer Ricky Vargas, PLDT and Smart FVP and MVPSF Executive Director Jude Turcuato, and other executives met with the Philippine Women's National Football Team and Philippine Football Federation (PFF) President Mariano Araneta to personally congratulate them for their historic stint at the FIFA Women's World Cup 2023.