As geopolitical tensions in the Middle East escalate, PLDT Inc. (PLDT), has reaffirmed its commitment to deliver continuous, secure and reliable telco and digital services to its PLDT Home, PLDT Enterprise, and Smart and TNT customers.
“We would like to ease the worries of our customers about the ongoing conflict in the Middle East and how it may affect our services. Rest assured that we will continue to proactively safeguard our network infrastructure and service delivery capabilities, while upholding the well-being of our people. At a time when staying connected is crucial, you can count on us at PLDT Group to keep you, your families and your businesses online,” said Menardo G. Jimenez, PLDT Chief Operating Officer.
Jimenez emphasized that PLDT has put in place comprehensive business continuity protocols to ensure organizational resilience and protect critical business functions.
This includes resilient network architecture with built-in redundancies to ensure that services remain stable and reliable in the event of external disruptions, alongside dedicated operations teams that continuously monitor network performance 24/7 to promptly detect and resolve issues.
Diversified supply chain, adequate fuel reserves
“Our strong relationships with multiple suppliers and logistics partners also ensure that critical materials, equipment and services remain available under various conditions,” said Jimenez, adding that PLDT also has sufficient fuel inventory to sustain its facilities and critical sites in the event of power interruptions.
PLDT’s personnel are also trained and equipped to ensure uninterrupted operations, regardless of emerging risks or shifting on-ground conditions.
“We continue to closely monitor both global and local risk developments that may impact our industry. Rest assured that we are working hard to maintain reliable and uninterrupted connectivity for individuals, families, communities, and businesses across the country at this time,” he said.
These efforts also support the PLDT Group’s ongoing efforts to provide accessible lifelines and communication assistance for OFWs and their families affected by the Middle East crisis.
