PLDT Enterprise is enabling Cagayan de Oro Water District to improve its water delivery services.

PLDT Enterprise, the B2B arm of the country’s largest integrated telecommunications company PLDT, has enabled the Cagayan de Oro City Water District (COWD) with digital solutions to further improve its water delivery services.

With more than 100,000 service connections in Cagayan de Oro City and in other parts of the province of Misamis Oriental, monitoring water pressure and flow used to be a challenge to COWD. Through high-speed internet, mobile data, and SMS services, COWD has made the digital shift to improve its operational efficiency, with the help of PLDT and its wireless unit Smart Communications.

COWD General Manager Engr. Bienvenido V. Batar, Jr. shared, “We started from the physical checking of water pressure by stationing personnel to record data every hour. It was very cumbersome, but it was the only way.”

With the PLDT solution, COWD has been able to install data loggers in key areas to transmit water pressure data via SMS, allowing them to remotely and conveniently monitor service availability, and in real time.

“We value the importance of this partnership as we focus on providing better services to our customers, enabled by technology. We thank PLDT and Smart for providing us these opportunities and enabling us to continue improving,” added Engr. Batar.

Benbrackie Melasa, PLDT Mindanao Head for Corporate Relationship Management, shared, “The PLDT group remains focused on the needs of our customers and partners. We are glad to be partnering with COWD in its digital transformation journey. Both PLDT and COWD are in the service industry, which means that we share the same objectives to keep our customers happy with the best customer experience.”

PLDT Enterprise recently launched its “Further, Together” campaign which highlights the significance of having a reliable and trusted partner for businesses in unlocking growth. The campaign also highlights PLDT Enterprise’s role as the partner of businesses in taking organizations further to greater heights.