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Advisory 2: PLDT and Smart extend communication aid amid #TinoPH
[06 Nov 2025 3:00p.m Philippine Standard Time] In light of the continuing impact of Tropical Cyclone #TinoPH (Kalmaegi), PLDT Inc. and its wireless arm Smart Communications, Inc. have extended communication assistance to affected communities and disaster response teams across the Visayas region.
To help reconnect affected residents to their loved ones, the PLDT group has opened the doors of its Sales and Service Centers (SSCs) to offer Libreng Tawag (free NDD calls), Libreng Charging (free charging), and Libreng WiFi (free wifi). These free services are currently available in the following SSCs:
CAPIZ
ROXAS
Mckinley Street,Bgy. 3, Roxas City, Capiz
LT/LC/LW available 24 hours
BOHOL
TAGBILARAN
2F Island City Mall, Rajah Sikatuna Ave, Dao District, Tagbilaran City, Bohol
9:00AM - 8:00PM
CEBU
JONES
Osmeña Blvd., Sta. Cruz, Cebu City, Cebu
LT/LC/LW available 24 hours
MACTAN
M. L. Quezon Highway, Bgy. Pajo , Lapu-Lapu City
LT/LC/LW available 24 hours
MANDAUE
A. S. Fortuna St., Bgy., Bakilid, Mandaue City
LT/LC/LW available 24 hours
SM SEASIDE
Cyberzone, 3rd floor, SM Seaside City Cebu, Corner South Road Properties- Mambaling Rd, Cebu South Coastal Road, Brgy. Basak San Nicolas, Cebu City
10:00 - 7:00PM
TALISAY
Cebu South Road, Tabunok, Talisay, Cebu
LT/LC/LW available 24 hours
ILOILO
LA PAZ
Luna St., La Paz, Iloilo City, Iloilo
LT/LC/LW available 24 hours
LEYTE
TACLOBAN
RSU Bldg., 117 Zamora St., 6500 Tacloban City, Leyte
LT/LC/LW available 24 hours
NEGROS OCCIDENTAL, NIR
BACOLOD
Galo St., Bacolod City, Negros Occidental
LT/LC/LW available 24 hours
SILAY
Asuncion St., Hofileña Subd., Bgy. Mambulac, Silay City, Negros Occidental
LT/LC/LW available 24 hours
NEGROS ORIENTAL, NIR
DUMAGUETE
2nd Level Robinsons Place Dumaguete, Southroad Calindagan Dumaguete City
10:00AM - 7:00PM
PALAWAN
42 Roxas St., Bgy. Maligaya, Puerto Princesa City, Palawan
LT/LC/LW available 24 hours
PLDT and Smart are also coordinating with local government units (LGUs) and Disaster Risk Reduction and Management Offices (DRRMOs) in affected areas to provide much-needed connectivity support for ongoing response operations.
The public is encouraged to follow official bulletins and heed government advisories to prioritize safety.
All these efforts are part of the PLDT group’s #safeandsmart advocacy that promotes the safety and resilience of communities.
Advisory 1: PLDT and Smart maintain readiness amid Tropical Cyclone ‘Tino’
[03 Nov 2025] As Tropical Cyclone “Tino” (international name: Kalmaegi) brings heavy rains and strong winds across parts of the country, PLDT Inc. and its wireless arm Smart Communications, Inc. assure customers that their teams are ready to keep communities connected.
The group continues to coordinate with local government units (LGUs), disaster response agencies, and community partners to maintain vital connectivity in affected areas.
“Our teams are always prepared to respond, especially during severe weather events,” said Jose Roby Alampay, First Vice President and Head of Public Engagement and Corporate Communications at PLDT and Smart. “We remain committed to keeping Filipinos safe and connected.”
PLDT and Smart remind the public to keep devices charged, save emergency contacts, and follow official government channels for verified updates, in line with the Group’s #SafeandSmart advocacy to strengthen community resilience through technology.
