PLDT, Smart roll out nationwide Customer Experience caravan to transform workforce, level up customer service

As part of their commitment to elevate customer centricity, PLDT Inc. (PLDT) and its wireless unit Smart Communications, Inc. (Smart) are rolling out a nationwide Customer Experience (CX) On the Road to transform their workforce and level up customer service.
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From Ilocos Sur to Davao del Norte, PLDT, Smart CVIF Dynamic Learning Program enable schools to pivot to new normal

Leading integrated telco network PLDT Inc. (PLDT) and its wireless arm Smart Communications, Inc. (Smart) have expanded the education strategies of CARD-MRI Development Institute, Inc. (CMDI) in Bay, Laguna and Tagum, Davao del Norte and Sigay National High School in Ilocos Sur by onboarding teachers into the Central Visayan Institute Foundation Dynamic Learning Program (CVIF DLP). 
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No letup in PLDT, Smart blocking efforts as ‘extreme’ child abuse materials proliferate

Leading integrated telco PLDT Inc. (PLDT) and its wireless arm Smart Communications, Inc. (Smart) prevented more than 190,000 attempts to open online child sexual abuse and exploitation (OSAEC) materials in March as the UK-based Internet Watch Foundation (IWF) reports that webpages containing Category A child sexual abuse materials (CSAM) online have more than doubled to over 51,000 since 2020.