Advisory 5: PLDT and Smart Continue Last-Mile Connectivity Efforts, Expand Starlink Support in Earthquake-Affected Communities

[June 14, 2026 3p.m.] PLDT and Smart continue to support recovery efforts in southern Mindanao, with network personnel deployed to Balut Island as part of ongoing last-mile initiatives to help reconnect affected communities and sustain communications services in hard-to-reach areas.

Complementing these efforts, PLDT Enterprise has deployed free Starlink-powered WiFi services in earthquake-affected communities, including General Santos City, Sarangani, Glan, Jose Abad Santos, and parts of Davao Occidental. Open to all mobile subscribers regardless of network, the initiative helps residents access vital communications, information, and online services during the recovery period. Starlink connectivity has also been deployed in key government facilities and healthcare institutions, including the Malungon Sarangani Provincial Hospital and Sarangani Provincial Hospital, to support critical communications in partnership with the Department of Information and Communications Technology (DICT),

PLDT and Smart recently just concluded their Libreng Tawag Libreng Charging and Libreng WiFi stations in Barangay Kapatan, Glan, Sarangani Province; Jose Abad Santos, Davao Occidental; and the PLDT Sales and Service Center in General Santos City. Over the past several days, the station served as an important communications hub for residents affected by the earthquake, helping them reconnect with loved ones and access important information. While the free service has Through its #KonektedforResilience advocacy, the Group remains committed to helping communities stay informed, supported, and connected during emergencies.

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Advisory 4: PLDT Group Brings Connectivity and Relief Support to Earthquake-Affected Communities

[June 11, 2026 5p.m.] To help support critical communications following the recent earthquake in southern Mindanao, PLDT Enterprise, the B2B arm of the PLDT Group, has partnered with the Department of Information and Communications Technology (DICT) and the local government units of General Santos,  Saranggani, and South Cotabato, to deploy Starlink connectivity in key Mindanao hospitals, now operational at the Malungon Sarangani Provincial Hospital, Alabel Sarangani Provincial Hospital. The deployment forms part of the Group's communications-as-aid initiatives to support emergency response and recovery efforts in affected communities.

 Together with its social outreach arm, PLDT-Smart Foundation (PSF), PLDT and Smart have begun distributing the first tranche of relief assistance to affected families. The assistance includes food packs, potable water, and hot meals. Libreng Tawag (including free NDD calls), Libreng Charging, and Libreng WiFi services also remain available in General Santos City; Glan, Sarangani; and Jose Abad Santos, Davao Occidental.  Smart and TNT subscribers in affected areas also received emergency load assistance to help them communicate with loved ones and access important information.

 The Group continues to work closely with the National Telecommunications Commission (NTC), DRRMOs, local government units, government agencies, and community partners in ongoing relief efforts. Personnel are working around the clock to provide communications support where needed while prioritizing the safety of employees and facilities. Through its #KonektedforResilience advocacy, the Group helps communities stay informed, supported, and connected during emergencies.

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Advisory 3: PLDT, Smart support continues in earthquake-hit General Santos

[June 10, 2026, 2 p.m.] As recovery efforts continue following the recent earthquake in Mindanao, PLDT and Smart remain committed to supporting affected communities in General Santos City. Recognizing that communication serves as a lifeline during emergencies, the Group continues to provide communications-as-aid to help residents reach loved ones, access critical information, and seek assistance when needed.

The PLDT Sales and Service Center in General Santos City continues to offer Libreng Tawag (including free NDD calls), Libreng Charging, and Libreng WiFi services. Smart and TNT subscribers in affected areas are also receiving free data, call and SMS load assistance to help them stay in touch during this challenging time.

Employees and partners of PLDT and Smart, and social outreach arm, PLDT-Smart Foundation are likewise preparing relief packs and hot meals for affected families as part of the Group’s continuing support for affected communities.

PLDT and Smart continue to coordinate closely with local government units and response teams and will provide communications support where it is needed most. Through its #KonektedforResilience advocacy, the Group remains committed to supporting communities, prioritizing the safety of its people and facilities, and helping affected residents navigate the road to recovery.

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Advisory 2: PLDT, Smart extend communications support in earthquake-hit General Santos

[June 9, 2026, 10 a.m.] As response efforts continue following the recent earthquake in Mindanao, PLDT and Smart are providing communications support to local government units, emergency responders, and affected communities in General Santos City.

The PLDT Group immediately provided connectivity support to the General Santos City command center, enabling responders to coordinate relief, emergency response, and recovery operations amid widespread commercial power outages and the city's declaration of a State of Calamity.

To help residents stay connected during the ongoing recovery efforts, the PLDT Sales and Service Center in General Santos City is offering free WiFi, device charging, and NDD calling services. PLDT and Smart are also working with local authorities to deploy additional communications support to critical sites and areas requiring connectivity assistance.

PLDT and Smart continue to coordinate closely with local government units and disaster response partners as recovery efforts progress. The Group remains committed to providing communications support where it is needed most.

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Advisory: PLDT, Smart teams mobilize to restore connectivity following Mindanao earthquake

[June 8, 2026, 8 p.m.] PLDT and Smart have immediately mobilized field and operations teams to assess network facilities and restore connectivity services in areas affected by the recent earthquake that struck parts of Mindanao.

Among the hardest-hit areas are General Santos City and several municipalities in South Cotabato. Initial assessments indicate that the majority of PLDT and Smart network facilities remain stable and operational. Service interruptions have primarily been linked to commercial power outages affecting certain sites.

To support emergency response efforts and ensure continuous communications, PLDT will deploy Starlink satellite broadband services to critical locations and areas identified by local government units as requiring backup connectivity.

“Safety remains our foremost priority as our teams conduct assessments and restoration activities on the ground. At the same time, we recognize the vital role connectivity plays during emergencies and are working tirelessly to keep communities connected,” PLDT said.

PLDT and Smart continue to coordinate closely with local authorities and disaster response agencies as recovery efforts progress.