PLDT Home said it remains confident in the long‑term growth of its broadband business, as it prioritized foundational investments in the first quarter to modernize platforms and improve customer experience.

PLDT Senior Vice President and Head of Business for Home John Y. Palanca said the company deliberately took a softer first quarter as part of a longer‑term strategy to enable innovation and sustainable growth.

Key takeaways
- Conversational AI KAI puts timely network, product and solutions info in the hands of Enterprise teams for faster response to customers
- KAI supports “tech-enabled selling,” supporting human teams with data-driven insights; boosting human teams — not replacing them
- Soon on KAI: real-time network capacity insights, automated creation of customer-specific solutions