PLDT Home said it remains confident in the long‑term growth of its broadband business, as it prioritized foundational investments in the first quarter to modernize platforms and improve customer experience.

PLDT Senior Vice President and Head of Business for Home John Y. Palanca said the company deliberately took a softer first quarter as part of a longer‑term strategy to enable innovation and sustainable growth.

Customers in Cebu and Dumaguete observed improved services following PLDT Home’s rollout of Cebuano language option in its 171 hotline, resulting in an increase of its Net Promoter Score from May to October 2024.