For PLDT customers, reliable service is built on more than technology and infrastructure. It is powered by people who know the business, the communities they serve, and the responsibility of keeping Filipinos connected. This is the spirit behind the PLDT Pamana Service Awards. By honoring employees who have devoted 25, 30, 35, and 40 years of service to the company, PLDT recognizes the expertise and institutional knowledge that ensure service quality and continuity.
Among this year’s awardees are three individuals whose journeys reflect the very heart of PLDT.
To strengthen customer support and ensure uninterrupted communication across Zamboanga even during emergency power shutdowns, PLDT Enterprise, the corporate business arm of the country’s leading integrated telecommunications company PLDT Inc., has reinforced its partnership with the Zamboanga del Norte Electric Cooperative (ZANECO). Through iGate and the Smart Messaging Suite, this collaboration enhances ZANECO’s digital connectivity and communication capabilities to deliver more reliable service to its customers.
Connecting an archipelago of more than 7,000 islands requires multiple solutions to ensure that the benefits of faster, more reliable, and more affordable internet can reach more Filipinos, enabling hybrid work set-ups, online learning, and the delivery of e-government and e-healthcare services in remote and far-flung areas.
Technology like AI or artificial intelligence delivers its greatest impact when it uplifts not just the many, but especially the most disadvantaged, giving persons with disabilities greater access, dignity, and opportunity. This drives PLDT and Smart to use AI and widely available mobile applications to support persons with disabilities in schools or in the community.
